Frequently Asked Questions
Everything you need to know about your Free Country experience.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns can be initiated through our online portal for a seamless experience.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring your chest, waist, and hips and comparing them to our chart to ensure the perfect fit for your outdoor adventures.
Are your jackets waterproof or water-resistant?
Our outerwear varies by collection. We offer both water-resistant styles for light rain and fully waterproof, seam-sealed jackets for extreme weather conditions. Please check the 'Technical Specs' section on the product page.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select territories. We are working on expanding our logistics to support international shipping in the near future.
How should I care for my Free Country apparel?
To maintain the integrity of our technical fabrics, we recommend machine washing on a cold, gentle cycle and tumble drying on low. Avoid using fabric softeners or bleach.